Frequently Asked Questions

Online shopping.

Is repacking service available?

Yes, repacking is only available for 6kg or 12lbs above. Please check you pet food carefully upon delivery as we will not do exchange or refund due parasites/insects after repacking.

How do I register myself or to make a order?

After selection of your desire pet food or products, you will be able to check out as a existing or new user.

Why did the page for register refresh and 'dissapear' upon clicking confirmation button?

You might have use a email which is already register in our system and registering as 'New' clients again. Kindly click 'forget password' to retrieve your password by email send automate or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance.

How do I know if i have sucessfully register as a user?

You will receive a info bar on your pet mobile browser as stated here. ( Info: Registration Completed! Your account has been created and an activation link has been sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login.)

I can't find the email to activite my account?

As we tested and have notice that sometime the email to activite the account might be send to your spam/junk box. Please kindly check if they have been filter there. Otherwise please call 64626071/90998511 and our staff will try to activite the account on our side.

How do I know if i have sucessfully make a order?

There are 4 steps when checking out after making a order. Step 1 (Billing Info), Step 2 (Shipping/Delivery- Free or with charge below $50.00 orders), Step 3 and 4 (Pet Mobile business infomation and agree of term and conditions) Lastly a confirmation email with order status/number will be sent to your email address.

It's still appear 'pending' on the status and how long will for pet mobile to 'confirm' the order?

The status will change to ' Confirm ' from 'Pending' when your order is ready to be deliver. It usually take between 5 hours to 1 day. Order send on sunday will be confirm on coming monday only.

Do you have any delivery charges for your delivery service?

We provide free delivery as long as your purchase is more then $50.00! For orders below $50.00 there will be a $5 delivery charge.

How do I make my payments?

We currently accept only cash, cheque and Wireless Nets at your doorstep on delivery! At the moment we do not accept any credit card payment.

Do you make delivery to any countries?

Pet Mobile is a Singapore based online pet shop and currently only make deliveries to Singapore address.

How long will the delivery takes?

The delivery will be make within 1-3 working days excluding sunday and puplic holidays. Please state ''urgent'' when checking out if you require your order to be make asap.

Delivery Time slot?

Delivery time slot are between 9.00am to 7.00pm daily excluding sunday and holidays. Please indicate the time you prefer. Our staff will contact you to confirm delivery slot.

Friend get Friend Reward

How do I earn the reward when I introduce friend?

Existing members simply tell your friends to make their purchase with us, you will get an additional $2 off your next purchase of $50 and your friend will get an additional $2 off their purchase of $50!

Is there a limit to how many friends I can introduce?

There is no limit to how many friends you can introduce to us, your friends are our friends too.

Terms & Conditions

• $2 cash discount will be awarded with every $50 spend, for example if your purchase is $100, you will get $4 off!
• Your friend will need to supply your particulars ((i) name, (ii) contact no., (iii) address) as prove of you as referrer.
• Your friend purchase has to be a first time purchase with Pet Mobile.
• Additional discount is only valid for next purchase for existing members and only valid for first purchase for new members.
• Additional discount cannot be accumulated and is only valid for 1 purchase.
• This reward cannot be used with any other Pet Mobile promotions unless otherwise stated.
• Pet Mobile reserves the right to make any alteration to the discount offered to other promotions at its own discretion.
• All other existing Terms & Conditions still apply.

Regarding Pets

Why does my pet has a very stinky smell from the anus area?

It is actually due to the anal gland.

Read up more from http://www.inkabijou.co.uk/anal.htm

My pet is very afriad of of thunder and other startling noises, what should I do?

There are 3 basic ways of letting them overcome this problem.

1. Create a safe place for them hide and let them have access to their hiding place.
2. Distracting them by playing with them and catch their attention.
3. Behaviour modifications such as gradually letting them know that this fearful sound are harmless.

Read more details from http://www.ddfl.org/behavior/fear.htm

If you have any questions in mind, please feel free to Contact us.